FREQUENLY ASKED QUESTIONS

We do not charge in Kilogram (Kg).  We charge in pounds (lb).

Our price per pound is $5/lb on the chargeable weight for shipping from USA to Lagos and $5.50/lb for shipping from USA to Ghana.  Chargeable weight is the higher weight between the actual weight and volume weight.

Please call/Whatsapp us at +1 678-710-8862 for more information.

Volume weight is the measurement used to calculate the space a package will occupy. (LxWxH)/166

Our typical transit times range from 7-10 business days from the day it ships.  This does not apply to holiday peak travel periods.

Our typical transit times range from 7-10 business days from the day it ships.  This does not apply to holiday peak travel periods.

We Ship every week. The weekly cut-off is on Wednesday at 4 pm EST. Any cargo received after Wednesday will be shipped the following week.

Our hours are Monday to Friday 11 am -4 pm EST and Saturday at 11 am-1 pm. We are closed on Sundays.

To fill out your shipping label, please follow this format; Your name, Our Warehouse Address, CTL # Atten: Cargo2Lagos.

**Please be aware that incorrectly labeled packages will be return to sender.

Yes, for an additional fee. Please check with our Lagos office for the rates. Please be reminded that the shipping fee does not include doorstep delivery.

No, you have to pay first before we deliver your packages. Please contact our Lagos office for payment instructions.

Please provide your waybill and proof of payment upon pickup of your packages, or we will not release them.